Worked for me and my iMessage and FaceTime are working perfectly how. So I found a very good video on steps to sort out this problem. I’m not sure if it was down to any of the above steps, or just patience.Īs a note for anyone else, I contacted Apple, but because iD Mobile doesn’t appear on their supported network providers list the level of support is limited to the help article on their site - so it’s not worth wasting your time! Used the De-register iMessage self-service via the Apple website.Īfter 2hrs of the above, iMessage and FaceTime worked.Contacted iD and raised a case via live chat - this was apparently escalated.
I can’t establish what fixed the issue, but today I undertook the following: 76hrs after my number ported over from Vodafone.
Turn ON your iPhone and Sign In again, with your Apple ID - hopefully iMessage and FaceTime will activate.Īs an update, iMessage and FaceTime have now activated - approx. Go online and remove the iPhone (delete the device) from your iCloud, and your Apple ID account. Sign Out of your Apple ID on your iPhone. One more thing you might consider trying: If you continue to use the device, with the iD temporary number, Apple sometimes don’t recognise the number linked to the device has been changed, when the number port takes place. If you got a new iPhone when you joined iD, started using the temporary iD number with the new handset, Apple’s system’s will’ve recognised the temporary number as being linked to the new device. This kind of issue seems to happen when someone starts using the temporary iD mobile number with their device, before porting their number over to iD. I know how frustrating it can be as I’ve had a few issues with activation in the past when the device linked to my mobile number changed. Okay I’m not linked to iD Mobile in anyway, but this type of issue can happen if the port wasn’t completed properly or is incomplete. In the Send & Receive options, I am able to use my Apple ID - however when selecting my ported number pops up the error message.Ĭan someone please assist as I’ve not had this issue when switching before (usually just updating the number works). 
Upon immediately turning iMessage/FaceTime back on, the following error appears “An error occurred during activation.
Confirmed my telephone number is correct in Settings > Phone > My Number (i.e. Turn off iMessage and FaceTime in Settings. I have performed the following steps and I am unable to get iMessage and FaceTime to activate: Upon receiving the text message from iD to state that the number was ported, I went into my iPhone settings under Phone > My Number (as this was still showing the iD Number) - the +44 prefix is included. Recently joined iD Mobile and requested my number to be ported from Vodafone.
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